Refund Policy

Last updated: 2025-08-04

Overview

CanCodes is committed to providing excellent service. This Refund Policy explains when refunds are available, how to request them, and what to expect during the process.

Free Trial Period

14-day free trial for new Pro subscribers
Cancel anytime during the trial period with no charges
Full access to Pro features during the trial
Automatic conversion to paid subscription after trial ends
Email reminders sent before trial expiration

To cancel during your free trial, visit your Account Settings or contact support.

Subscription Cancellation

How to Cancel

Log in to your CanCodes account
Go to Account Settings
Click “Manage Subscription” to access Stripe billing portal
Select “Cancel Subscription”
Follow the confirmation steps

When Cancellation Takes Effect

Monthly subscriptions: Access continues until the end of current billing period
Annual subscriptions: Access continues until the end of current billing year
No partial refunds for unused time when canceling mid-period
You can continue using Pro features until your subscription period ends

Refund Eligibility

Eligible for Refunds

Technical Issues: Service unavailable for 48+ hours due to our systems
Billing Errors: Incorrect charges or duplicate payments
Service Changes: Major feature removals without adequate notice
Early Cancellation: Within 7 days of first paid subscription (after free trial)

Not Eligible for Refunds

Change of mind after free trial period
Unused subscription time (no pro-rated refunds)
Temporary service interruptions under 48 hours
User error or misunderstanding of service features
Violation of Terms of Service resulting in account suspension

How to Request a Refund

Required Information

Your account email address
Transaction ID or payment date
Detailed reason for refund request
Any relevant screenshots or error messages

Contact Information

Email: sales@cancodes.com

Subject Line: Refund Request - [Your Email]

Response Time: We respond to refund requests within 5 business days

Refund Process

Timeline

Review: 5 business days to review your request
Approval: Email notification of approval or denial
Processing: 5-10 business days for approved refunds
Bank Processing: Additional 3-5 business days depending on your bank

Refund Method

Refunds processed to original payment method
Credit card refunds appear as a credit on your statement
Bank transfers may take longer to process
We cannot provide refunds via different payment methods

Dispute Resolution

If your refund request is denied and you disagree with our decision:

Contact our support team to discuss your concerns
Provide additional evidence or clarification if available
Request escalation to management for review
As a last resort, you may dispute the charge with your credit card company

We encourage direct communication with our team before initiating payment disputes, as this often leads to faster resolution.

Special Circumstances

Annual Subscriptions

Full refund available within 30 days of purchase
Pro-rated refunds not available after 30 days
Service continues until scheduled renewal date after cancellation

Service Disruptions

Automatic service credits for outages over 48 hours
Partial refunds for extended service unavailability
Maintenance windows are scheduled and communicated in advance

Account Violations

No refunds for accounts suspended due to Terms of Service violations
Appeals process available for disputed suspensions
Reinstatement possible upon resolution of violation

Questions About Refunds

For questions about this Refund Policy or to request a refund:

Email: sales@cancodes.com

Business Hours: Monday-Friday, 9 AM - 5 PM MST

Response Time: Within 5 business days