Contact Information

Get in touch with our support team for assistance with your CanCodes account

📧 Customer Support

General questions and technical assistance

sales@cancodes.com

Pro users: Within 48 hours
Free users: Within 72 hours

💳 Billing Support

Subscription and payment inquiries

sales@cancodes.com

Subject: “Billing Inquiry”
Response: Within 24 hours

⚖️ Legal Inquiries

Privacy, terms, and compliance questions

sales@cancodes.com

Subject: “Legal Inquiry”
Response: Within 5 business days

Business Hours

Support Hours

Monday - Friday: 9:00 AM - 5:00 PM MST
Saturday: 10:00 AM - 2:00 PM MST
Sunday: Closed

Emergency Support

For critical service outages, we monitor our systems 24/7 and will respond as quickly as possible.

Response Times

By Subscription Tier

Free Users: 72 hours for general support
Pro Users: 48 hours for general support, 24 hours for billing issues

By Inquiry Type

Technical Issues: 24-48 hours depending on complexity
Billing Questions: 24 hours
Legal/Privacy: 5 business days
Refund Requests: 5 business days
Service Outages: Immediate acknowledgment, resolution varies

Currency and Pricing

All subscription prices are in Canadian Dollars (CAD)
Payments are processed securely through Stripe
We accept major credit cards and debit cards
Billing occurs monthly or annually depending on your chosen plan

Support Types

Technical Support

Login and account access issues
Feature questions and guidance
Bug reports and error messages
Performance or connectivity problems

Billing Support

Subscription management and changes
Payment method updates
Invoice questions and receipts
Refund requests and processing

General Inquiries

Service features and capabilities
Bulk licensing and enterprise plans
Integration and API access
Partnership opportunities

Before You Contact Us

To help us assist you faster, please check the following first:

Try refreshing your browser or clearing your cache
Ensure you're using a supported browser (Chrome, Firefox, Safari, Edge)
Check our status page for any known service issues
Review our Terms of Service and Privacy Policy for policy questions
Check your account settings for subscription and billing information

What to Include in Your Message

To help us resolve your issue quickly, please include:

Account Email: The email address associated with your account
Clear Description: Detailed description of the issue or question
Steps to Reproduce: What you were doing when the issue occurred
Screenshots: Visual evidence of errors or problems (if applicable)
Browser/Device Info: What browser and device you're using
Error Messages: Any error messages you received (exact text)

Other Ways to Stay Connected

Service Updates

We post important service updates and maintenance notifications on our home page and via email to subscribers.

Feature Requests

We welcome feature suggestions! Email us with your ideas to help us improve CanCodes.

Community

Connect with other building professionals and stay updated on Canadian building code changes.

Quick Contact Summary

Primary Contact

Email: sales@cancodes.com

Hours: Monday-Friday, 9 AM - 5 PM MST

Response: 24-72 hours depending on subscription tier

For fastest service, include your account email and a clear description of your issue.